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1a. I another potential issue is Nvidia Titan drivers. Disable and re-enable the screenconnect- client, and you can remotely control the machine. Funny thing, I updated all the drivers using Intels chipset update utility and now it works fine. Scroll down to Screen Recording from the left-hand menu and highlight it. Screen blacks out on UAC. Run the PKG file from Finder. 3. If the black screen is tied with AppReadiness issues, set the following registry entries for the AppReadiness pre-shell task, and then change the first sign-in's timeout window to 30 seconds to avoid the black screen for the first user's sign-in. Thanks for the post mark! In the Screen Recording section of the large prompt, click Request Access. Are we using it like we use the word cloud? Screen blacks out on UAC - Microsoft Community Black screen when connect to Mac - Devolutions Forum If you are in need of any additional assistance, please contact us at 573-651-4357 or helpdesk@semo.edu. To check your connection, choose Apple menu> System Settings, then click Network in the sidebar (you may need to scroll down). Copyright 2023 Apple Inc. All rights reserved. (Each task can be done at any time. I noticed that if the default controller is not selected and is using another it will cause this problem. Once the screen connect software is installed, the customer will see this Warning Dialogue Prompt for Screen Recording Access. blank windows. Besides uninstalling the driver, there is a key "VirtualDisplay" to turn on/off the driver. When you are finished, clickDownload. To fix this, you will need to physically access the machine. During installation, click OK in the Installer prompt. The name will also begin with "connectwisecontrol". They may direct you to the ScreenConnect website where you will enter a code in order to join the session. Back up your registry keys anytime that you test changes. I have screenconnet do this every once and awhile, especially when changing screens via log in out etc, usually a reconnect resolves the issue for me. To start the conversation again, simply I've started a support ticket with LT and let them know about this workaround for now. Share the screen of another Mac. From the Access session of the Host page, clickBuild. Might also try to uninstall/reinstall SC on those pcs. I have a small network around 50 users and 125 devices. Welcome to another SpiceQuest! Restarting a macOS Mojave machine with an agent for the first time 9 points. Select Options, then click Continue. In the System Preferences window, click the lock in the corner of the window to unlock the Privacy settings. Turn on your Mac. Note:If you don't seethe"connectwisecontrol" client, click the plus (+) icon at the bottom of the program list. On your Mac, open Terminal (Finder > Applications > Utilities > Terminal) and execute the following command: tccutil reset ScreenCapture com.parallels.mobile.prl_deskctl_agent.