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You will need to enter your email address and your order number. They're a quick, easy and secure way to drop off returns. - Linda. 1 ; 2 ; 2 ; 3 ; Confirm your personal information. Click the link at the top of the page to get started 2. All electronic devices must not have any of your personal information on it and the original stickers and packaging need to be present. Pop your returns into any Post Office. Youll need to print the label. . Returning an item. After reading this, all youll have left to worry about is getting the Christmas dinner right. You have the option to print receipts, too, if you like. For items over 15kg, you need to arrange for a home collection regardless of in shop or online purchase. Useful links, extra information and related mails services. The label can be included in the original packaging or needs to be printed. You may send as many returns in one package as you wish, so long as you comply with any limitations of the service chosen. John Lewis breach of contract. Lost returned item Photograph: Eddie Keogh/Reuters Online. John Lewis & Partners - Jersey Post Yes, you can return multiple items from a single M and M Direct order just make sure you post them in the same package. If you need further help with returning your johnlewis.com parcel, contact our dedicated Customer Services team, Explore more than 1,200 beers, wines and spirits, Explore our range of bouquets & plants - perfect for gifting and delivered to your door, Food, care & accessories to keep your pet happy, All your gardening needs - to plants, seeds, tools & furniture, Visit Medicines and Healthcare products Regulatory Agency, Vegetarian, Vegan and Gluten Free Christmas, Christmas Puddings, Mince Pies, Desserts and Cakes. What if my return hasnt been received? If you use other return methods, you can be waiting up to 14 days for your refund to be issued. Complete the steps for your selected return method. ParcelShops are convenient drop off locations based in local shops.