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She didnt respond. What a waste of time just for adding the health product. processing 2/23 Im reporting them to anyone who will listen and Im even going to contact the bigger media outlets. Ancestry will send you an email telling you how to access your results online. Locating DNA Results - Ancestry Estimated results January 14. Next step will be to contact my credit card company for refund. This can result in delays in the following months for a time. I have Been waiting since April when i first ordered the first kit. You own your DNA data. Amplification: The lab makes copies of the extracted DNA so theres enough to test. The survey does not have enough data from the other companies to calculate averages. Im sure Ill be back next month to complain some more but at the end of the day, this isnt just about me. People Don't listen to me unless I'm being completely mean or sarcastic. Eve. Some people worry that theyll end up being charged. I bought this on Oct 13th, so I could have ample time to receive my results for the holiday season. Unfortunately, one of the biggest delays at the processing lab is waiting for them to start on your sample. Although not directly handled by AncestryDNA, shipping status may also be discussed in the thread. If you havent received any emails within a few weeks of mailing your DNA kit then you may have missed a very important task. Here is an update , after another Email to ancestry from me asking for a kit update , ancestry finally told me they had not received my kit , they sent another kit on the 25th of june I received the 2nd kit on the 6th of July. About the same time mine also changed by 3 days from Jan 5 to Jan 8th. Included in AncestryDNA + Will I have to start at the back of the line? 112 days since they received and I have called at least 6 times and the employees dont know anything and they wont transfer to supervisor for escalated help. Get Your Results. Sample Received- Dec 15 Some girl assaulted me over a guy I no longer talk to.. Sucks it took so long, but atleast I they gave me the free 6 mnths, especiallysince it seems I may be 1 of the onlypeople to receive it. Received 11/25 date: Apr 12 Genotyping: This sorts your DNA into readable and usable categories. Youcan,too. Youre just about ready to order your DNA kit from Ancestry so you can link yourself to the genetic family tree. So we mailed their kits out a week apart. We use industry standard security practices to store your DNA sample, your DNA test results, and other personal data you provide to us. I was born & raised in New York. Thats frustratingly erratic. Hurrah! data. Ancestry is a massive company so this isnt a scam but they may have a problem with the lab. Whats Going to Happen to Your DNA Sample? Estimated total time for me to receive my results is 22 weeks (154 days) after ordering. I called support and demanded a refund (ask for supervisor) and they did credit my card. 3/19- Tracking showed delivered You are using an out of date browser. I called customer service and all they would say was due to the large number of kits sold during holidays processing times are much longer than anticipated. Lol. Results ready: Est. DNA Processing: No Date Ancestry already had my kit, ordered the health upgrade on Oct. 8th, the sample just went into extraction phase last week. Please Ancestry, make it clear online, as well as inside the kit that before processing the sample the kit must be activated. Ancestry has an "Insights" level of membership for $49/year that will give you access to the public trees but not to records like the census. The DNA kit packages arent forwarded one by one to the United States. Kit Activated: Nov 30 You mentioned you dont have family history, neither did I when I tested some years ago so I appreciate how frustrating this wait is. You can never get that part of the product they sold you and they never have to provide you with the service that was also originally sold to the customer.