Get Started. At this point I was not happy with the incompetence, and I asked to speak to the manager. This field is for validation purposes and should be left unchanged. All feedback, positive or negative, helps us to improve the way we help small businesses. Now your merchant fee is recorded correctly. Let us know how well the content on this page solved your problem today. Firstly, open the QuickBooks Desktop. The benefit of this suspense account technique is that it is much faster and it still gives you some reasonable control. I think you guys are still not understanding my problem. Please let me know if you have follow-up questions about payments or anything else. Are we using it like we use the word cloud? I spoke to someone in a different department yesterday since apparently the support team for merchant services are all trained to say the same thing, and of course nobody has contact information for the collections team which is the department responsible for reviewing documents submitted and holding the key to everyone's livelihood. Huh, Save time & money with QuickBooks Support 247 @ +1/, we provide assistance to those who face problems while using QuickBooks (Support all U.S. & Canada Editions), --- Support - We provide solutions for the following QuickBooks (Pro, Premier, Accountant, Enterprise, Payroll, Cloud) ---. Click: https://www.teachucomp.com/free Learn how to Make Deposits in QuickBooks 2022 at www.teachUcomp.com. Don't hesitate to get back to this thread if you have further questions about on hold and delayed funds. If the Receivable account is bank or asset type, follow the steps below to update an account. Create a new account in QuickBooks that you will use as a virtual account to help the reconciliation. I have a small network around 50 users and 125 devices. Repeat this process as many times until all of the merchant fees for each payment are properly recorded. I am curious if this issue ever got resolved. Help us to improve by providing some feedback on your experience today. Related Article Solution for Unexpected Error 5 in Call to Netsharegetinfo for Path, You have turned on theAutomatic Matching so QuickBooks make an easy way to track the QuickBooks Deposits and Records of customer payment. And nothing but lies have came out of 95% of Quickbooks Support Team members mouths. This way, you can know how much money your business actually has, and you can be certain all of your information is correct for year-end taxes. I waited for over an hour for his supervisor to get on the phone and he Chris told me he was too busy to speak with me at the moment and would call me back. Erica's insights into personal and business finance have been cited in numerous publications, including MSN, Real Simple, and Reader's Digest.