They asked for the documents again even though they have them and now are telling me they have to veify me and review my application. write and mail your complaint to Fidelity Investments Executive Office PO 770001 Cincinnati, OH 45277-0002 I handle so much business in parallel with their firm and have directed clients there for years, NOT ANYMORE. Social media, letters to the editors, posting in the big cities community bulletin boards, the govenor of Colorado, any store or facility that has a community board, and I have written a hilarious rap song about Fidelity and CHI which is going on youtube. They literally make everyone else in the industry look bad (not that its very hard). Long story short I was to start receiving my pension and collect my partial lump sum on Feb. 1, 2023. Immediately question your broker about any transaction that you do not understand or did not authorize with your broker. Polk said he and his team will use the report as a roadmap for discovery and likely incorporate its findings into any amended complaint they file. Please specify the other regulator you have contacted. Learn How To Contact Fidelity Customer Service the Easy Way - DoNotPay Terrible company i see why they bait and switch in attempt to get new victims (customers). with the state of Colorado, to the employer took it back (which I am sure is partly true). I contacted fidelity about fraud same with all documents the company not have solution , my 401 k. Down I contacted before its happen and I lost $100.000.00 a investment to the retirement in future I lost my money . Fidelity.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Read our Investor Alert to learn about potential risks associated with self-directed Individual Retirement Accounts. After being on hold, a rep answered and transferred me to the proper person to answer. After 10-15 minutes of listening to repetitive music, the person came back on the line and said she is listening to the same music and is still on hold with me and doesnt know why the dept isnt answering. Investors can submit a complaint form to OIEA to report problems with investments, an investment account, or a financial professional, including problems involving: Order handling, trade execution, or confirmations; Delivery of funds or securities; Dividends; Fees, commissions, or mark-ups; Desired outcome: Fidelity Better Business Bureau (BBB) The first place that most people start when trying to determine if a business is legitimate, is the BBB. Customer Reviews are not used in the calculation of BBB Rating. The agents cover for each other and they seem to know to do this from the moment they answer the phone. What resources are available to a investor for redressing his grievances? SEC.gov | Investor Complaints Investor Complaints If you have a problem with your investments, investment account, or a financial professional (examples are listed below), use our investor complaint form to provide us your information. 24. I was in need of an attorney and paying some bills. Complaint against Fidelity Investments (Headquarters), 82 Devonshire St, Boston, Massachusetts, 02109-3605, United States for Bad business practices, Problem with a service, Overcharge or billing error, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1888395