Closed COVID-19 support programs statistics. For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. DCJ Housing will encourage tenants to sort out their own problems with other tenants between themselves or through mediation. You can do this by contacting the person you have been dealing with and making this request. For information please see the During a Tenancy Policy. Anonymous complaints will be registered and referred to the relevant area for review. Contact us - Communities and Justice To make acomplaint or provide feedback on any other matter relating to DCJ, please submit your feedback using the Your Feedback widget on this page. Any complaint we receive regarding another government agency will either be forwarded to that agency for their action and response or resolved directly by Service NSW. If you need a referral to a lawyer or other legal information and assistance, you can contactLaw Access NSW. Read more about making a public interest disclosure (whistleblowing). What can I expect to achieve from making a complaint? Please don't include personal or financial information here, DCJ Complaints and Feedback Management Policy. However, we cannot handle complaints about decisions of local councils that involve: We also cannot amend or revoke development consents. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites. We can support people with disability and Aboriginal peoples, and have information in easy English and other languages, see Information in other languages. What matters are out of the Registrar's scope? We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Anonymous complaints are only investigated in special circumstances. You can also ask them to give reasons for the delay. 1. You can submit an appeal using the online appeal form located on the HAC website. We also cannot handle complaints about private health services and providers. We cannot deal with complaints about community housing providers unless the complaint is about a maintenance service provided by an LAHC contractor or the provider is a Specialist Homelessness Service (SHS) that assists people who are homeless or at risk of homelessness. . DCJ Housing supports the principles of a culturally and linguistically diverse society, and it will not tolerate harassment in the form of racism, homosexual or transgender vilification. eTendering - Transport for NSW (Roads and Maritime Projects) - Current Select a department Select an agency. Phone:02 9716 3025and ask for an Assisted Boarding House Compliance Officer.