Responding to complaints is one of BBB's accreditation standards and complaints received by BBB from consumers about their marketplace transactions with Fareportal have been resolved or answered by the company. There is a search box just above your question to type in Cheapoair. The refund policies given by the companies are finding it . Not available on all flights. They need to be investigated by the government. The day after booking I called the actual hotel to make sure all was right. CheapOair lets you access inexpensive flight deals in more than 30,000 domestic and international locations through its online booking system. I would like to say thank you CHEAPOAIR for making an hard situation worser. Here's what you can do when airlines keep your cash, give vouchers - WEWS Stay away from this company! CheapOair.ca is a registered seller of travel and is represented by RSH Travel Inc., 7100 Woodbine Avenue, Suite 406, Markham, Ontario L3R 5J2. ConsumerAffairs is not a government agency. 1. Upon waiting to see if they will cancel, and haven't, I'm going through the troublesome way of getting a refund for my flight.Normally CheapoAir doesn't do refunds unless airline policy allows it. Knowledgable, friendly, nice, patient. This review was chosen algorithmically as the most valued customer feedback. Members can also earn points by referring friends and family members or using the CheapOair credit card, which can be used to earn points on everyday purchases, flights, hotels and rental cars. She even started yelling over the phone at me and would not give me the phone number of the owner of the company. Excess savings will not be applied. The company left an official comment to this complaint. We called CheapOair and I specifically asked for a hotel package with park and jet included ( I mentioned that 4 times during our coverstaion). First off the wait times to actually talk to somone is always excessive as in atleast 30 minutes or so. Although originally frustrated with CheapOAir, he managed to renew my confidence in the company. Finding Business seats on Cathay using Asia Points, Covid Vaccine Requirements Confusion - U.K. to USA, Swiss wont let me print final leg .. airport code. She said she would and said I would be refunded within 48-72 hours. And was told by Nigel, a customer service supervisor that I was an idiot. Did you see the same flight you already booked via CheapOair but at a lower price on a competitors website within the first 24 hours of booking?